CUSTOMER INFORMATION AND TERMS AND CONDITIONS
These general terms and conditions apply to all orders through www.marmara-sterling.com ("the Website"). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that your are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.
2. Contracting Party
This Website for selling goods over the Internet is run by Marmara Sterling OÜ, Valdeku 39, 11621 Tallinn, Estonia. This is where you can place complaints or assert statutory warranty claims.
You can reach our customer service on any issues at: email@example.com
3. Formation of Contract
Your orders on the Website are binding offers for entering into the associated contracts to purchase with Marmara Sterling OÜ. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.
Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.
There is no liability for lack of items in stock or for products not being available.
Any commercial resale or distribution of Marmara Sterling products sold on the Website is strictly prohibited.
Please note that after your order is confirmed, no requests to change or cancel it can be considered.
5. Reservation of Performance for Undeliverable Goods
If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.
6. Price and Additional Costs
The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the check-out process.
Marmara Sterling products are sold by Marmara Sterling OÜ, which has its headquarters in Estonia. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.
7. Payment conditions
The purchase price for goods ordered is due when you place your order through marmara-sterling.com online shop. Payment may be by credit card (by entering your card data on the Website), bank transfer if you choose to get an invoice on your e-mail or - for registered users - on account. You may settle our claims for payment only by using uncontested or final and unappealable receivables.
If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.
8. Delivery and Reservation of Title
The goods ordered are normally sent out within 2-4 working days after the working day following your order. Final delivery time will depend on the delivery method chosen and the local postal company if you order from abroad. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.
In exceptional cases, the seller has the right to deliver the goods within 30 days, of which the customer will be notified by e-mail.
Upon receipt, the shipment must be checked for accuracy and completeness.
9. Right to Cancel
As a consumer, you may cancel your order without indicating any reasons within 30 days after receipt of the goods, thereby withdrawing from the contract. The 30-day period starts on the day after you receive the goods. If you exercise this right in a timely fashion, you are no longer bound by your order.
You can get additional information and assistance in returning items that have been ordered and the return address on our Website under INFO – “Shipping and Returns”. The cancellation of the order can be reported by e-mail, return form or in another way that enables written delivery of information to the address in clause 2 above or by sending the goods together with written return information to the address listed on our Website under INFO – “Shipping and Returns”. Timely sending is sufficient to meet the deadline. The products must be in original condition with their original packaging and the return voucher must be attached to the products.
The return shipment must be made no later than 14 days after the cancellation has been announced.
The returned Goods must be unused, undamaged, unsoiled and free of signs of use. The goods must be complete (contain the sales packaging and all items contained in the sales packaging).
If the goods have been used for purposes other than those necessary to familiarize and ascertain the characteristics and functioning of the goods or have signs of use or wear, the online store has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.
Please note that if you paid for the goods with a gift card, the amount paid can only be refunded as a gift card. If you have made a partial payment with a gift card, the gift card will be refunded first, and only then will the remaining amount paid be refunded.
Vouchers and gift cards can generally not be replaced or returned.
It is not currently possible to return goods purchased in Marmara Sterling's resellers' shops through the Website.
10. Claims procedure & Warranty
Products sold in the online store are subject to the 2-year claim period set out in subsection 218 (2) of the Law of Obligations Act (LOA). Disagreements that have arisen between the Client and the Seller are resolved through negotiations.
If there is a defect in the goods delivered, you may at your option demand that the contract is revoked or - if the goods are still deliverable - that they are replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.
If a defect is discovered, the Customer has the right to contact the online store within two months at the latest by sending an e-mail to firstname.lastname@example.org or calling +37258860887.
If the goods purchased from the online store have defects for which the Seller is responsible, the Seller shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Seller returns to the buyer all the fees that accompanied the sales contract.
The Seller responds to consumer complaints as soon as possible, but no later than 15 days from receipt of the complaint.
Based on the provisions of h. 1 Article. 222 of the GDPR, in case of non-compliance of the Goods with the contractual terms, the Customer has the right to demand repair or replacement of the Goods. If the Goods do not comply with the contractual conditions, the costs associated with the repair of the Goods or the replacement of the Goods (above all, transport and postal costs, travel and material costs) shall be borne by the Seller.
The Seller shall not be liable for damage caused by the use of the ordered goods for other purposes, as well as for a delay in delivery if it is due to a circumstance that the Seller could not influence and / or which is due to force majeure beyond the control of the Seller ( i.e. force majeure).
11. Solving disagreements.
Disagreements that have arisen between the Client and the Seller are resolved through negotiations. In case of failure to reach an agreement, the Client may apply to the Consumer Disputes Committee. You can read the terms of dispute resolution and apply here. The competence of the Consumer Protection and Technical Regulatory Authority includes the resolution of disputes arising from the contract concluded between the Client and the Seller. Consideration of the Client's complaint in the commission is free of charge.
The customer may also access the European Union Online Consumer Dispute Resolution Platform.
12. Severability Clause
If one of the provisions of these Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.