CUSTOMER INFORMATION AND TERMS AND CONDITIONS


1. Applicability

These general terms and conditions apply to all orders through www.marmara-sterling.com ("the Website"). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that your are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

2. Contracting Party

This Website for selling goods over the Internet is run by Marmara Sterling OÜ, Valdeku 39, 11621 Tallinn, Estonia. This is where you can place complaints or assert statutory warranty claims.

You can reach our customer service on any issues at: info@marmara.ee

3. Formation of Contract

Your orders on the Website are binding offers for entering into the associated contracts to purchase with Marmara Sterling OÜ. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

4. Availability

Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.

There is no liability for lack of items in stock or for products not being available.

Any commercial resale or distribution of Marmara Sterling products sold on the Website is strictly prohibited.

Please note that after your order is confirmed, no requests to change or cancel it can be considered.

5. Reservation of Performance for Undeliverable Goods

If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

6. Price and Additional Costs

The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the check-out process.

Marmara Sterling products are sold by Marmara Sterling OÜ, which has its headquarters in Estonia. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.

7. Payment conditions

The purchase price for goods ordered is due when you place your order through marmara-sterling.com online shop. Payment may be by credit card (by entering your card data on the Website), bank transfer if you choose to get an invoice on your e-mail or - for registered users  - on account. You may settle our claims for payment only by using uncontested or final and unappealable receivables.

If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.

8. Delivery and Reservation of Title

The goods ordered are normally sent out within 2-4 working days after the working day following your order. Final delivery time will depend on the delivery method chosen and the local postal company if you order from abroad.  If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

Upon receipt the shipment must be checked for accuracy and completeness.

9. Right to Cancel

As a consumer, you may cancel your order without indicating any reasons within 14 days after receipt of the goods, thereby withdrawing from the contract. The 14-day period starts on the day after you receive the goods. If you exercise this right in a timely fashion, you are no longer bound by your order.

You can get additional information and assistance in returning items that have been ordered and the return address on our Website under “Customer Service – Return Policy”. The cancellation may be sent in writing or on another long-lasting storage medium to the address in clause 2 above or by sending the goods to the address listed on our Website under "Customer Service – Return Policy“. Timely sending is sufficient to meet the deadline. The products must be in original condition with their original packaging and the return voucher must be attached to the products.

If you cancel an order, your are obligated to return the goods to the address listed on our Website under "Customer Service – Return Policy“. Shipment is at the cost and risk of Marmara Sterling OÜ, but for orders up to EUR 30, you must pay the regular costs (uninsured standard shipment) for the return shipment unless the goods delivered were not the ones ordered. The return shipment must be made no later than 14 days after cancellation has been announced.

The costs will be reimbursed only if the goods are received unused and in original condition at the address indicated above. Please note that if you pay by gift card, the amount paid can be reimbursed only as a voucher. If partial payment is made by voucher, the voucher will first be recharged and then you will be credited.

You must pay the ordinary costs for return if the goods delivered are the ones ordered and the price of the item to be returned is EUR 30 or less or, if the price of the item is higher, you had not paid the consideration or a contractually-agreed partial payment at the time you cancelled the contract. Otherwise, returns are free of charge for you.

We will reimburse costs to ship to you and to return to us (if the cost of the goods is over EUR 30) only up to the amount of standard costs.

Vouchers can generally not be replaced or returned.

It is not currently possible to return goods purchased in Marmara Sterling's resellers' shops through the Website.

10. Warranty

If there is a defect in the goods delivered, you may at your option demand that the contract be revoked or - if the goods are still deliverable - that they be replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.

The warranty period is two years from the time the goods are received.

 

11. Severability Clause

If one of the provisions of these Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.

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